Over 7 years of technical experience working with IT systems and communicating directly with users to support their activities with these systems.
2 Years Supporting Application and Server Support
3 Years Supporting working as Support Desktop Lead
Customer Service oriented with 6 years of experience working with customers to support their needs.
Excellent computer skills with knowledge in Networking, System Migrations and Exchange troubleshooting. Software installation and general troubleshooting of user problems/concerns.
Track record of successfully and quickly learning new systems and methods.
A motivated worker that can work in a Multi-task environment with ability to work independently or in team environment.
Understanding the importance of setting goals to meet deadlines and working with in a budget.
A + Certified
Hardware – Software Skills
All versions of Microsoft Windows (Windows 10, Windows 8, Windows 7. Vista and XP). Direct experience with Microsoft Windows Server as well.
Word, Excel, PowerPoint, Access, and Outlook
PC/Server 2003/2008 Residential Routers and Switches, Linux Distribution Firewalls (Examples: Untangle and Pfsense) and Hand Held USB Barcode Scanning devices.
Wide range of Antivirus and Firewall software such as SEP
Virtual Software/Virtualized Environment
Virtual PC, VMware Desktop, ESXI, Hyper V, Xen, and Proxmox
Norton Ghost, Acronis True Image, SCCM
Ticketing Systems –
Heat (used by INHS Domain) Old network that providence was being migrated from. Used to pull tickets to get work orders. Could look through notes to see what groups and who has worked on ticket so far. Completed your work under that ticket, or assigned ticket to who it might need to be processed by.
ITSM (used by Providence Domain) New network that hospital was being moved over to. Used to pull tickets to get your work orders. Could look through notes to see what groups and who has worked on ticket so far. Completed your work under that ticket, or assigned ticket to who it might need to be processed by.
Administration and Management Skills
Worked closely with many different groups in house and offsite to make sure issues were resolved in a timely manner.
Provided face to face contact with users on daily basis to make sure all software and hardware needs were taken care of for end user.
Helped users with password resets, unlocks, and education.
Workstation Analyst 04/18/15 – Present
Provided support to local onsite employees as well as remote Areva locations throughout the world. Supported both hardware and software for Windows based corporate environments using Heat Ticketing System. Tasks I would receive from ticket work load would include hardware deployments, moving users from Windows XP to Windows 7 including their data, decommissioning old hardware using approved methods, troubleshooting of hardware and software issues
Worked very closely with many teams through the corporate environment ranging from special tier 2 software support teams, Network Engineering, Server Engineering, and vendors such as HLAN and instrument tech software companies.
Microsoft Data Center 07/01/14-02/10/15
Worked with properties to start decommission process of hardware that had reached end of life cycle. I would send out advanced notices to make sure properties no longer needed hardware before starting decommission process. Also using ticketing system would deploy new hardware and setup servers using provided documentation.
Sites Services Technician
Using the ticketing system I would do tasks including hardware investigations, replacing hardware that was requested, network investigations/ cable investigations, cabling and all else that properties requested.
Desktop Support 1/07/13 – 08/15/13
Desktop Support Tier 1 contract position hired to perform system upgrades and supports the existing systems for the different departments at Providence and Inland Northwest Health Services. Used two different help desk ticketing systems to receive work assignments and updated the status after work was performed. Worked with end users to make sure all issues were fixed by end of service call. Traveled to other locations to support the migration team. Due to the many possible support locations most of the work was self-managed with reporting to the supervisor as required.
Lead computer Technician 2/01/08 –10/01/13
Lead Computer Technician responsible for going to separate Chase Bank locations to do server upgrades. Once the upgrades were complete worked with the Branch Manager to execute test scripts to verify that the systems worked properly. Also preformed onsite repairs for branch hardware as needed, was the on call technician for Spokane area.
Security Coordinator 07/01/12 – 10/31/12
Worked as their Security Coordinator review and qualify potential candidates for different store locations. This involved interviewing candidates, working with the candidates to make sure all the HR paperwork was correctly filled out and signed. I verified that the candidates had completed all the required drug tests and that they were properly documented. I also reformed twice weekly welcome orientation for new hires over the web. Work in close contact with market managers and the field directors and supplied them with daily activity reports using Excel.
Computer Intern Summer 2012
Worked in internship role helping assist customers, preforming virus/spyware removal on customer PC’s and built systems for sale. Also did system backups, image reloads and general computer repair tasks during the internship.
A + Certified (2013)